The way an initial call is handled by the front desk can make or break a case, so your dental team must maximize all opportunities at the initial point of contact with your potential new patient.
The front desk staff member you're paying $30,000 a year could be costing you $300,000 a year
Dental Office Consulting Available for Your Office
If your appointments continually go unbooked, your phone scheduling protocol may be to blame. If you don’t think your receptionist is an integral part of your marketing, keep wasting your money!
Phone Training & Support
Phone training is perhaps the most valuable training you can provide your receptionists. Improved phone handling can mean an increase in new patient conversions.
Ongoing Coaching & Support
After your initial training, PDM will continue to gauge improvement and performance of your staff. Identifying team members that need additional help can save you time, money and lost patients.
your receptionist is an integral part of your marketing campaign
Phone training support stops high dollar cases from slipping through the cracks!
- The way an initial call is handled by the front desk can make or break a case, so your dental team must maximize all opportunities at the initial point of contact with your potential new patient.
- Many offices – even those that have invested thousands of dollars in dental scheduling training – continually miss major opportunities to book high dollar treatments by mishandling insurance or pricing questions.
- Through extensive dental marketing research and dental advertising experience, we have concluded that this phone scheduling area may be one of the most important and vital areas for successful new patient acquisition and practice growth.
- Progressive Dental Marketing includes advanced phone training and support for all of our dental marketing clients.
If your top dollar treatments continually go unbooked, your phone scheduling protocol may be to blame. Call 855-650-5172 to learn more our staff training and phone scheduling solutions!
The PDM Phone Training Protocol
Phone Training and Call Scheduling
Through extensive dental marketing research and dental advertising experience, we have concluded that phone scheduling may be one of the most important areas for successful new patient acquisition and practice growth. All clients who market monthly with PDM receive unlimited support in this area to maximize the effectiveness and efficiency of their campaigns. Below are some of the key steps we take with a new practice and their front staff members.
INitial Phone Training and Support
During the initial training call we get your team acclimated with our team through a customer service refresher course, outlining patient frequently asked questions and common objections. The purpose of this call is to assess where your front office staff currently stands with call handling. This allows us to begin building the foundation for long-term success with new patient inquiries.
Call Recording and Analytics
Once we lay the foundation for scheduling success, we then track, record, and analyze the results. Your calls will be categorized based upon the topic and result of the conversation. Call recordings are sent to your office in real time to ensure full transparency of your scheduling success.
We believe in ongoing support and coaching
We use dental marketing data, call recordings, and analytics to measure your staff’s performance and gauge improvement. When a staff member needs additional help, we can step in and work with them through one-on-one webinars or additional review calls with the entire front staff. Each staff member has the ability to listen to their own calls and critique their progress through PDM’s ongoing support and advanced phone training program.
At three and six month intervals, offices have the option to get together and workshop calls as a team. During these intensified training workshops, Progressive Dental Marketing showcases calls that were executed properly and critiques mishandled calls together with the office’s team. This team-building exercise is great for ongoing development in larger group practices with multiple front staff personnel.